Multispecialty Clinic - AZ

Many patients may not know that their primary care provider can often perform common medical procedures in the office, avoiding the higher cost of specialist visits. Family physicians are well versed in comprehensive care for all age groups from newborns to the elderly. Family physicians also perform a variety of in-office procedures and manage many of their patient’s health needs.

It’s always best to start with your family doctor when you have any health concerns. You will have the convenience of one physician managing most of your medical needs, and can save money on some services. Your family doctor will let you know when you truly do need to see a specialist.

Following are some of the procedures performed by the doctors in the Multispecialty Clinic.

• Patient Education
• Diabetes Management
• Medication Therapy Management
• Anticoagulation Management
• Sports Medicine
• Osteopathic Manipulative Medicine (OMM)
• Neuromuscular/Neuromusculoskeletal Medicine
• Cranial Osteopathy
• Occipital Nerve Blocks
• Joint Injections, Aspiration, Dry Needling
• Prolotherapy and Platelet Rich Plasma (PRP) Injections for chronic pain and injury
• Trigger Point Injections
• Percussion Vibratory Techniques
• Craniosacral Techniques
• Temporomandibular Joint Dysfunction Evaluations
• Medical Acupuncture
• Implant/Removal of Contraceptive Devices – Intrauterine (IUD) and Intradermal
• Colposcopy
• Pap Smears
• Vasectomy
• Pediatric Medicine, Wellness Examinations, and Vaccinations
• Pediatric Circumcision
• Infant OMM for Plagiocephaly, Colic, and Torticollis
• Foreign Body Removal
• Skin Procedures – Wart/Tag/Lesion Removal, Cryotherapy, Skin Biopsy
• Toenail Removal
• Foot Surgery; Reconstructive Rear Foot and Ankle Surgery (performed at outpatient surgicenter)
• Orthotics
• Management of Diabetic Foot Complications
• Wound Care

The Midwestern University Clinics offer complete diabetic disease management and healthcare for patients of all ages, on one convenient campus. We can also address the diabetes-related conditions of your pets.

For integrated primary and specialty services needed to manage your and your family’s health and add to your quality of life, we’ve got you covered.

• The Multispecialty Clinic offers the following services:
  • Family Medicine for primary medical care, disease management, and clinical procedures, such as toenail removal
  • Foot and Ankle Services for podiatric exams or surgery
  • Medical Acupuncture
  • Pharmacy consultations for medication and nutrition reviews
  • Osteopathic Manipulative Medicine
  • Physical Therapy
  • Clinical Psychology
• The Eye Institute provides complete vision care for all ages, including annual exams, glasses, contact lenses, vision therapy, and ocular disease management.
• The Dental Institute provides complete dental care, including exams and cleaning, fillings, crowns, orthodontic, and prosthodontic services for all ages.
• The Companion Animal Clinic provides complete veterinary services for all of your pet’s healthcare needs. To schedule an appointment, call 623-806-7387 (PETS)

Family Medicine focuses on ongoing comprehensive healthcare for the individual and the entire family with an emphasis on preventative medicine and health maintenance. Family Medicine can coordinate all of the care patients require, including referral to specialist physicians.

Our Family Medicine physicians are fully licensed medical doctors who employ a holistic philosophy to healthcare. This philosophy enables the staff to provide you with the highest quality benefits of modern medicine with an eye above and beyond merely treating symptoms. This level of care leads to a lifetime of health and wellness.

Osteopathic physicians are fully licensed medical doctors offering all the techniques and treatments of modern medicine with the added benefits of hands-on diagnostics and a holistic philosophy. The clinic physicians rank among the top osteopathic physicians in the state and also serve as faculty members for Midwestern University. Their experience in private practice and education combine to provide exceptional outpatient services.

This “hands-on” medical treatment is based on an in-depth understanding of how all of the body’s systems are connected. It is commonly used to treat problems such as:

• Back and neck pain
• Arthritis
• Carpal tunnel syndrome
• TMJ
• Sports injuries
• Chronic sinusitis
• Asthma
• Fibromyalgia
• Migraine headaches

Athletes of all ages and skill levels can benefit from a full array of sports medicine services in one convenient location at the Midwestern University Clinics. Increase your reaction time, learn how to prevent injuries, enhance your mental focus, maximize your nutrition program, and more.

General Sports Medicine

Midwestern University Clinics provide services for athletes of all ages and at all competitive levels to maximize your athletic potential. Specialized athletic programs include exercise and stretch coaching, injury prevention and rehabilitation, regenerative medicine treatments, strength and conditioning training, balance and kinesiology, acupuncture, and chronic pain management/reduction.

Athletes of all ages and skill levels can benefit from a full array of sports medicine services in one convenient location at the Midwestern University Clinics. Increase your reaction time, learn how to prevent injuries, enhance your mental focus, maximize your nutrition program, and more.

Foot and Ankle

Foot and ankle health is essential both for athletic performance and healthy and safe competition. From simply picking the right shoes for your sport to advanced solutions such as ultrasound diagnosis, surgical remedies for overuse or trauma injuries, our podiatrists help you find the proper competitive balance and keep you on your feet.

Osteopathic Manipulative Medicine

Osteopathic physicians are licensed medical doctors offering all the techniques and treatments of modern medicine with the added benefits of hands-on diagnostics and a holistic philosophy. OMM treatment is based on an in-depth understanding of how all of the body’s systems are connected, with specialized techniques to treat neuromusculoskeletal conditions experienced by athletes and performing artists.

Physical Therapy

The Midwestern University Physical Therapy Institute offers on-on-one, individualized treatment plans based on a thorough assessment of the underlying movement or neuromuscular problem. We partner with you to create a plan including home exercises and instruction in functional and athletic activities to maximize your involvement in treatment and help you reach your performance and movement goals.

Pharmacy Services

What you put in your body can make a big difference in what kind of effort you put out on the playing field. Our doctors can refer you for consultation with Midwestern University pharmacists to provide expert advice in areas such as nutrition, diet, and dietary supplements which can boost your performance in a safe and healthy way.

Sports Vision Training and Custom Vision Services

The Midwestern University Eye Institute sports vision training program offers individualized assessment and vision therapy that can help improve your game for your highest performance. We also offer custom prescription contact lenses and athletic eyewear to help you see your best on and off the field.

Custom Mouthguards and Dental Services

The Midwestern University Dental Institute offers our established patients custom mouth guards and care for oral trauma from injuries, as well as preventive maintenance and orthodontics. You can be a top athletic performer and still have a dazzling smile for the cameras!

What To Bring To Your Appointment

If you are a new patient, please arrive 30 minutes before your appointment time and bring with you the completed new patient paperwork that was mailed to your home or delivered through secure email or text message. If you are an existing patient, please arrive 15 minutes prior to your appointment to allow enough time to complete necessary registration procedures and/or update insurance information. Please bring photo identification such as a valid driver’s license or personal identification card, a form of payment (we accept cash, personal checks with valid identification, Visa, MasterCard, Discover, and American Express), your medical insurance card(s), and a list of your current medications.

Cancelled Appointments

We require 24-hour notice to cancel or reschedule an appointment. Appointments should be canceled only when it is absolutely necessary. If you cancel or reschedule with less than 24-hour notice of your scheduled appointment, it will be considered a “no show” appointment.

Additionally, patients who arrive more than 15 minutes late will be considered “no show” and may have to reschedule. Please remember that your care will be delayed when you miss a scheduled appointment.

Patients who repeatedly fail to fulfill scheduled appointments will be dismissed as a patient from the Multispecialty Clinic.

Children Accompanying Parents

To ensure the safety of children, they will not be permitted to accompany you into the treatment area or be left unattended in the waiting area. Children must be supervised by another adult in the waiting area at all times. If your children are left unattended, your appointment will be canceled. Therefore, please make prior arrangements for appropriate childcare.

Non-English Speaking Patients

For the benefit of your understanding of the treatment provided, we encourage you to bring a translator with you to your appointment if you do not speak English. If you do not have a translator, please provide at least 24-hour notice so we can be prepared for translation services.

Special Needs

Please advise us in advance if you have special needs, such as a hearing impairment or the availability of a wheelchair.

Payment for Medical Services

Payment for office services, co-pays, and deductibles are due at the time of service. If you are unable to pay for your services on the date of your appointment, your appointment will be rescheduled. For your convenience, we accept cash, personal checks with valid identification, Visa, MasterCard, Discover, and American Express. There is an additional $30.00 charge for returned checks. Patients will not receive treatment until all fees and outstanding charges are paid in full.

Medical Insurance

If you have medical insurance, please bring your insurance information with you to your first appointment. This should include a valid insurance card, an address for submitting claims, and the name, date of birth, and social security number of the subscriber. We will file your insurance claim for you as a courtesy if you are covered by one of the plans with which our physicians participate.

If our healthcare providers do not participate in your plan or you do not have insurance coverage, your payment in full for medical services will be due upon check-out from the clinic. It is ultimately the patients’ responsibility to review their insurance policies regarding any limitations, exclusions, alternative benefits, deductibles, co-payments, annual maximums, and pre-authorizations prior to treatment.

Referrals and Prior Authorizations

It is your responsibility as the patient to verify with your insurance whether you need a referral or prior authorization. If a referral or prior authorization is required by the insurance, you need to contact your Primary Care Provider’s office to obtain the referral or prior authorization and bring it to your appointment.

MWU Cares Program

We are here to serve the community, and we offer a program to assist the public in times of financial hardship. Please contact the Assistant Manager of Patient Accounts at 623-537-6000 for more information.

Non-Payment

The Multispecialty Clinic will attempt to make payment arrangements when necessary. However, if a payment plan has been established and no payment activity has occurred on the patient account, this may result in dismissal from the Multispecialty Clinic and other Midwestern University Clinics and the account being sent to a collection agency.

Medical Records

Medical records are the property of the Multispecialty Clinic. As the patient, you have a right to view them and have reasonable access. Copies of your records will be provided to you or forwarded to another provider upon your signed written request. There is a nominal fee charged for the duplication of records.

Patient Inquiry

If you have any questions about your treatment or rights, you should first contact your healthcare provider. You should attempt to resolve non-financial patient problems and/or complaints with your healthcare provider while you are in the Therapy Institute. In the event that this effort is unsuccessful, you should consult the Medical Director.

Problems of a financial nature should be directed to the Patient Accounts Office.

The Midwestern University Clinics are committed to providing quality care and service for our patients. As a health sciences university, we also provide training for future healthcare professionals who are supervised by our faculty. As a partner in this educational process, you have the right to:

1. Impartial access to treatment without regard to race, national origin, religion, gender, sexual orientation, age, disability, marital status, or diagnosis.
2. Receive care in a safe setting; be treated with dignity, respect, and consideration; and receive treatment that supports and respects the patient’s individuality, choices, strengths, and abilities.
3. Receive privacy in treatment and care for personal needs, including the right to request to have another person present during certain parts of a physical examination, treatment, or procedure performed by a health professional of the opposite sex.
4. Review, upon written request, the patient’s own medical record as set forth in A.R.S. §§ 12-2293, 12-2294, and 12-2294.01 and ask that your doctor amend your record if it is not accurate, relevant, or complete.
5. Receive a referral to another healthcare institution if Midwestern University Clinics are not authorized or not able to provide the required physical or behavioral health services.
6. Participate or have the patient’s healthcare power of attorney/guardian on file participate in the development of or decisions concerning treatment, including an explanation of the prescribed treatment, treatment alternatives, the option to refuse or withdraw consent for treatment before treatment is initiated (except in an emergency), the risk of no treatment, expected outcomes of these treatments, and to be told, in language you can understand, the advantages and disadvantages of each.
7. Participate or refuse to participate in research or experimental treatment.
8. Receive assistance from a family member, the patient’s representative, or other individual in understanding, protecting, or exercising the patient’s rights.
9. Receive accurate and easily understood information about your healthcare professionals and healthcare facilities.
10. Ask for and receive an itemized bill and receive an explanation of your bills.
11. Consent to photographs before a patient is photographed.
12. Receive continuing care by your healthcare provider, under certain circumstances, when your health plan changes and your healthcare provider is not included in the new plan or your healthcare provider terminates his or her relationship with the healthcare plan.
13. A prompt and reasonable response to any complaint you have against your healthcare provider. This includes complaints about waiting times, operation hours, the actions of healthcare personnel, and the adequacy of healthcare facilities.

Along with your rights, there are patient expectations and responsibilities.

Patient Expectations

1. No patient will be denied treatment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, or public assistance status.
2. The patient shall be treated in a courteous manner, with dignity and respect for the patient’s right to confidentiality
3. Patients scheduled during the posted operating times will be seen for services as quickly as possible, with assignment, initial treatment where indicated, and follow-up appointments scheduled as soon after the appointment as is practical.
4. The patient shall have access to emergency, incremental, and comprehensive care as appropriate for the patient’s presenting condition(s).
5. The patient or parent/legal guardian shall receive an explanation of the results of the examination, alternative treatment options, sequence, costs of service, and the option to pursue care elsewhere if dissatisfied with the planned treatment.
6. The patient shall be advised of the risks of the treatment planned, including risks of individual procedures and the consequences of no treatment.
7. The patient shall receive continuity of care and completion of treatment.
8. The patient shall receive care at the Therapy Institute during posted clinic hours or shall receive emergency consultation by phone.
9. Every patient will receive a copy of the Patient Bill of Rights at the time of service.
10. The patient shall have access to a patient advocate should there be any questions or concerns related to the patient’s treatment.
11. Patients whose treatment is discontinued will be notified in writing. Alternate treatment options may be suggested.
12. At the time of admission as a patient, an individual patient record will be established. This record will contain diagnostic and therapeutic information related to the patient’s care and will be updated at every appointment according to the guidelines of the Midwestern University Therapy Institute Patient Record Protocol.

Patient/Guardian Responsibilities

As a patient of Midwestern University Therapy Institute, I understand I have the responsibility to:

1. Provide, to the best of my knowledge, accurate and complete information about current medical complaints, past illnesses, hospitalizations, medicines, and other issues relevant to my care.
2. Inform my provider promptly if I do not understand information relating to my care and treatment or I receive instructions that I cannot comply with.
3. Keep appointments, or call to cancel with a minimum 24-hournotice when I cannot keep a scheduled appointment.
4. Observe Midwestern University’s no-smoking policy.
5. Follow Midwestern University’s rules and regulations.
6. Provide information regarding changes in my insurance, address, or phone number.
7. Provide information about payment for services and meet all financial obligations.
8. Accept responsibility for my actions if I refuse treatment or do not follow my provider’s instructions.
9. Be considerate of other patients and Midwestern University’s property.
10. Show courtesy and respect to Midwestern University’s personnel.
11. Behave reasonably and appropriately, showing respect for the professional atmosphere of Midwestern University.

Patient Dismissal Procedure

It is the policy of Midwestern University to maintain a positive, trusting, and cooperative relationship with clinic patients. In the event a clinic chooses to dismiss a patient of record from the teaching program and/or clinical care, this policy outlines the University’s patient dismissal procedure.

Single Clinic Dismissal

A clinic may decide, independently of another clinic, to dismiss a patient. That patient may be dismissed from the teaching program or from the clinic for any of the following reasons:

1. After three no-show appointments, during the preceding twelve calendar months, a patient may be dismissed from the teaching program or clinic. A no-show appointment is defined as the patient’s failure to provide a 24-hour notice of a cancelation and/or failure to show for scheduled appointments.
2. A patient may be dismissed who is seeking only occasional treatment for relief of pain and not interested in comprehensive care.
3. Failure to schedule appointments for completion of procedures.
4. Failure to schedule health maintenance appointments.
5. Refusal to provide complete and accurate information about current medical conditions and complaints, past illnesses, medications, and other issues relevant to care.
6. Failure to adhere to the Midwestern University Clinics’ responsibilities as a patient or guardian of a patient, as outlined on the clinic website. https://www.mwuclinics.com/arizona/services/multispecialty/patient-information.
7. Refusal of treatment and/or not following provider instructions.
8. Failure to provide information about payment for services.
9. Each clinic may individually make a decision to dismiss a patient. For example, a patient who fulfills criterion 4 may be dismissed from the Dental Institute, but might not be dismissed by the Eye Institute. Final decision for a patient dismissal is made by the Clinical Dean/Medical Director or their designee in each clinic.

Patients in the midst of a multi-step procedure may complete their treatment at the discretion of the Clinical Dean and be stable prior to dismissal. A dismissed patient will be allowed emergency care for 30 days from the date of dismissal and will be given a referral to another provider.

All Clinics Dismissal

• A patient who exhibits drug seeking behavior, sexual or other forms of prohibited harassment, and/or use of abusive or derogatory language will be dismissed from all clinics. In the instance where the dismissed patient has a pet being seen at the Companion Animal Clinic, that pet will be dismissed from that clinic.
• In the instance that the dismissed patient has a minor child and/or spouse being seen at a clinic, that minor child and/or spouse will be dismissed from the clinic.
• A patient may be dismissed for failure to meet all financial obligations.

Appeal of Dismissal

Patients may appeal their dismissal to the appropriate Clinical Dean/Clinical Director or the Dean of the College or their designee for discussion and resolution. The Dean of the College will notify the Chief Academic Officer (CAO) immediately of a patient’s appeal referral. If the dismissal is upheld, patients are informed that they may appeal to the Chief Academic Officer of the respective college or clinic involved in the dismissal.