Eye Institute - IL

The first step in becoming a patient is to schedule an appointment by calling 630-745-4500. We accept some insurance plans and can provide claim forms for the patient to file for plans in which we do not participate. Please check with your insurance carrier prior to your visit to verify that your services at our clinic will be accepted.

Please bring:

• Photo identification such as a valid driver’s license or personal identification card.
• A form of payment (we accept cash, personal checks with valid identification, American Express, Discover, MasterCard, Visa, and CareCredit).
• Your insurance card if applicable.
• A list of your current medications.

New patients should arrive 30 minutes before your appointment time and bring the completed new patient paperwork that was mailed to your home or delivered through secure email or text message.

Existing patients should arrive 15 minutes prior to your appointment time to complete necessary registration procedures and/or update insurance information. 

Children Accompanying Parents

To ensure the safety of children, they will not be permitted to accompany you into the treatment area or be left unattended in the waiting area. Children must be supervised by another adult in the waiting area at all times. If your children are left unattended, your appointment will be cancelled. Therefore, please make prior arrangements for appropriate childcare.

Cancelled Appointments

Appointments should be cancelled only when it is absolutely necessary. Your student doctor will give you the clinic phone number to call directly.

We require 48 hours of notice for an appointment cancellation. If you cancel with less than 48 hours notice of your scheduled appointment, it would be considered a “no show” appointment. Patients who fail three scheduled appointments will be dismissed from the Dental Institute and will not be permitted to continue in the teaching program.

Please remember that your student doctor depends on you to make your appointments as there is a limited amount of time for your student doctor to achieve the necessary clinical experiences required for graduation.

Special Accommodations

Please advise us in advance if you have a special accommodation such as a hearing impairment or availability of a wheelchair.

Non-English-Speaking Patients

For the benefit of your understanding of the treatment provided, we encourage you to bring a translator with you to your appointment if you do not speak English.

As a patient of a Midwestern University Clinic, I understand I have the responsibility to:

1. Provide, to the best of my knowledge, accurate and complete information about current medical complaints, past illnesses, hospitalizations, medicines, and other issues relevant to my care, and subsequent changes to these.
2. Inform my provider promptly if I do not understand information relating to my care and treatment or I receive instructions that I cannot comply with.
3. Keep appointments, or call to cancel with a minimum of 48hour notice when I cannot keep a scheduled appointment.
4. Observe Midwestern University’s no smoking policy.
5. Follow Midwestern University’s rules and regulations.
6. Provide information regarding changes in my insurance, address, or phone number.
7. Provide information about payment for services and meet all financial obligations.
8. Accept responsibility for my actions if I refuse treatment or do not follow my provider’s instructions.
9. Be considerate of other patients and Midwestern University property.
10. Show courtesy and respect to Midwestern University and clinic personnel.
11. Behave reasonably and appropriately, showing respect for the professional atmosphere of Midwestern University.

1. Patients scheduled during the posted operating times will be seen for services as quickly as possible, with assignment, initial treatment where indicated, and follow-up appointments scheduled as soon after the appointment as is practical.
2. The patient shall have access to emergency, incremental, and comprehensive care as appropriate for the patient’s presenting condition(s).
3. The patient shall receive care during posted clinic hours or shall receive emergency consultation by phone or, if deemed necessary, treatment at a designated location after regular clinic hours.
4. Treatment shall be supervised by faculty and shall be consistent with the standards of care in the community.
5. Every patient will receive a copy of the Patient Bill of Rights at the time of service.
6. Patients whose treatment is discontinued will be notified in writing. Alternate treatment options may be suggested.
7. At the time of admission as a patient, an individual patient record will be established. This record will contain diagnostic and therapeutic information related to the patient’s care and will be updated at every appointment according to the guidelines of the Midwestern University Clinics Patient Record Protocol.