Eye Institute - AZ

The first step in becoming a patient is to schedule an appointment by calling 623-537-6000. Our healthcare providers accept a number of insurance plans. Please check with your insurance carrier to verify that your insurance will be accepted.

Please bring:

• Photo identification such as a valid driver’s license or personal identification card.
• A form of payment (we accept cash, personal checks with valid identification, American Express, Discover, MasterCard, Visa, and CareCredit).
• Your insurance card if applicable.
• A list of your current medications.

New patients should arrive 30 minutes before your appointment time and bring the completed new patient paperwork that was mailed to your home or delivered through secure email or text message.

Existing patients should arrive 15 minutes prior to your appointment time to complete necessary registration procedures and/or update insurance information. 

Children Accompanying Parents

To ensure the safety of children, they will not be permitted to accompany you into the treatment area or be left unattended in the waiting area. Children must be supervised by another adult in the waiting area at all times. If your children are left unattended, your appointment will be cancelled and rescheduled. Therefore, please make prior arrangements for appropriate childcare.

Cancelled Appointments

Appointments should be cancelled only when it is absolutely necessary. Your student doctor will give you the clinic phone number to call directly.

We require 24 hours of notice for an appointment cancellation. Cancellations without appropriate advance notice will be considered as “no show” or missed appointments.

Additionally, patients who arrive more than 15 minutes late will be considered “no show” appointments and may have to reschedule. Please remember that your care will be delayed if you miss a scheduled appointment.

Patients who repeatedly fail to fulfill scheduled appointments will be dismissed from the Midwestern University Clinics.

Special Accommodations

Please advise us in advance if you have a special accommodation such as a hearing impairment or availability of a wheelchair.

Non-English-Speaking Patients

For the benefit of your understanding of the treatment provided, we encourage you to bring a translator with you to your appointment if you do not speak English.

As a patient of a Midwestern University Clinic, I understand I have the responsibility to:

1. Provide, to the best of my knowledge, accurate and complete information about current medical complaints, past illnesses, hospitalizations, medicines, and other issues relevant to my care, and subsequent changes to these.
2. Inform my provider promptly if I do not understand information relating to my care and treatment or I receive instructions that I cannot comply with.
3. Keep appointments, or call to cancel with a minimum of 48hour notice when I cannot keep a scheduled appointment.
4. Observe Midwestern University’s no smoking policy.
5. Follow Midwestern University’s rules and regulations.
6. Provide information regarding changes in my insurance, address, or phone number.
7. Provide information about payment for services and meet all financial obligations.
8. Accept responsibility for my actions if I refuse treatment or do not follow my provider’s instructions.
9. Be considerate of other patients and Midwestern University property.
10. Show courtesy and respect to Midwestern University and clinic personnel.
11. Behave reasonably and appropriately, showing respect for the professional atmosphere of Midwestern University.

1. Patients scheduled during the posted operating times will be seen for services as quickly as possible, with assignment, initial treatment where indicated, and follow-up appointments scheduled as soon after the appointment as is practical.
2. The patient shall have access to emergency, incremental, and comprehensive care as appropriate for the patient’s presenting condition(s).
3. The patient shall receive care during posted clinic hours or shall receive emergency consultation by phone or, if deemed necessary, treatment at a designated location after regular clinic hours.
4. Treatment shall be supervised by faculty and shall be consistent with the standards of care in the community.
5. Every patient will receive a copy of the Patient Bill of Rights at the time of service.
6. Patients whose treatment is discontinued will be notified in writing. Alternate treatment options may be suggested.
7. At the time of admission as a patient, an individual patient record will be established. This record will contain diagnostic and therapeutic information related to the patient’s care and will be updated at every appointment according to the guidelines of the Midwestern University Clinics Patient Record Protocol.

Payment for office services, co-pays, and deductibles are due at the time of service. Payment for optical orders (frames, lenses, contacts, rehabilitative devices) are due in full when the order is placed. If you are unable to pay for your services on the date of your appointment, your appointment will be rescheduled. For your convenience, we accept cash, personal checks with valid identification, Visa, MasterCard, Discover, and American Express. There is an additional $30.00 charge for returned checks. Patients will not receive treatment until all fees and outstanding charges are paid in full.

If you have vision or medical insurance, please bring your insurance information with you to your first appointment. This should include a valid insurance card, an address for submitting claims, and the name, date of birth, and social security number of the subscriber. We will file your insurance claim for you as a courtesy if you are covered by one of the plans with which our practitioners participate.

If our practitioners do not participate in your plan or you do not have insurance coverage, your payment in full for services and products will be due upon check-out from the clinic. It is ultimately the patients’ responsibility to review their insurance policies regarding any limitations, exclusions, alternative benefits, deductibles, co-payments, annual maximums, and pre-authorizations prior to treatment.

It is your responsibility as the patient to verify with your insurance whether you need a referral or prior authorization. If a referral or prior authorization is required by the insurance, you need to contact your Primary Care Provider’s office to obtain the referral or prior authorization and bring it to your appointment.

We are here to serve the community, and we offer a program to assist the public in times of financial hardship. Please contact the Assistant Manager of Patient Accounts at 623-537-6000 for information.

The Eye Institute will attempt to make payment arrangements when necessary. However, if a payment plan has been established and no payment activity has occurred on the patient account, this may result in dismissal from the Eye Institute and other Midwestern University Clinics and the account being sent to a collection agency.