Eye Institute - AZ

The first step in becoming a patient is to schedule an appointment by calling 623-537-6000. Our healthcare providers accept a number of insurance plans. Please check with your insurance carrier to verify that your insurance will be accepted.

If you are a new patient, please arrive 15 minutes before your appointment time and bring with you the completed new patient paperwork that was mailed to your home or delivered though secure email or text message. If you are an existing patient, please arrive 10 minutes prior to your appointment to allow enough time to complete necessary registration procedures and/or update insurance information. Please bring photo identification such as a valid driver’s license or personal identification card, a form of payment (we accept cash, personal checks with valid identification, Visa, MasterCard, Discover, and American Express), your medical insurance card(s), and a list of your current medications.

We require 48-hour notice to cancel or reschedule an appointment. Appointments should be canceled only when it is absolutely necessary. If you cancel or reschedule with less than 48-hour notice of your scheduled appointment, it will be considered a “no show” appointment. Additionally, patients who arrive more than 15 minutes late will be considered “no show” and may have to reschedule. Please remember that your care will be delayed when you miss a scheduled appointment. Patients who repeatedly fail to fulfill scheduled appointments will be dismissed as a patient from the Eye Institute.

Children must be supervised by another adult in the waiting area at all times. If your children are left unattended, your appointment will be canceled. Therefore, please make prior arrangements for appropriate childcare.

For the benefit of your understanding of the treatment provided, we encourage you to bring a translator with you to your appointment if you do not speak English. If you do not have a translator, please provide at least 24-hour notice so we can be prepared for translation services.

Please advise us in advance if you have a special need such as a hearing impairment or availability of a wheelchair.

1. No patient will be denied treatment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, or public assistance status.
2. The patient shall be treated in a courteous manner, with dignity and respect for the patient’s right to confidentiality.
3. Patients scheduled during the posted operating times will be seen for services as quickly as possible, with assignment, initial treatment where indicated, and follow-up appointments scheduled as soon after the appointment as is practical.
4. The patient shall have access to emergency, incremental, and comprehensive care as appropriate for the patient’s presenting condition(s).
5. The patient or parent/legal guardian shall receive an explanation of the results of the examination, alternative treatment options, sequence, costs of service, and the option to pursue care elsewhere if dissatisfied with the planned treatment.
6. The patient shall be advised of the risks of the treatment planned, including risks of individual procedures and the consequences of no treatment.
7. The patient shall receive continuity of care and completion of treatment.
8. The patient shall receive care at the Eye Institute during posted clinic hours or shall receive emergency consultation by phone.
9. Every patient will receive a copy of the Patient Bill of Rights at the time of service.
10. The patient shall have access to a patient advocate should there be any questions or concerns related to the patient’s treatment.
11. Patients whose treatment is discontinued will be notified in writing. Alternate treatment options may be suggested.
12. At the time of admission as a patient, an individual patient record will be established. This record will contain diagnostic and therapeutic information related to the patient’s care and will be updated at every appointment according to the guidelines of the Midwestern University Eye Institute Patient Record Protocol.

Payment for office services, co-pays, and deductibles are due at the time of service. Payment for optical orders (frames, lenses, contacts, rehabilitative devices) are due in full when the order is placed. If you are unable to pay for your services on the date of your appointment, your appointment will be rescheduled. For your convenience, we accept cash, personal checks with valid identification, Visa, MasterCard, Discover, and American Express. There is an additional $30.00 charge for returned checks. Patients will not receive treatment until all fees and outstanding charges are paid in full.

If you have vision or medical insurance, please bring your insurance information with you to your first appointment. This should include a valid insurance card, an address for submitting claims, and the name, date of birth, and social security number of the subscriber. We will file your insurance claim for you as a courtesy if you are covered by one of the plans with which our practitioners participate.

If our practitioners do not participate in your plan or you do not have insurance coverage, your payment in full for services and products will be due upon check-out from the clinic. It is ultimately the patients’ responsibility to review their insurance policies regarding any limitations, exclusions, alternative benefits, deductibles, co-payments, annual maximums, and pre-authorizations prior to treatment.

It is your responsibility as the patient to verify with your insurance whether you need a referral or prior authorization. If a referral or prior authorization is required by the insurance, you need to contact your Primary Care Provider’s office to obtain the referral or prior authorization and bring it to your appointment.

We are here to serve the community, and we offer a program to assist the public in times of financial hardship. Please contact the Assistant Manager of Patient Accounts at 623-537-6000 for information.

The Eye Institute will attempt to make payment arrangements when necessary. However, if a payment plan has been established and no payment activity has occurred on the patient account, this may result in dismissal from the Eye Institute and other Midwestern University Clinics and the account being sent to a collection agency.