What is MyChart®?
MyChart® is a patient portal platform used in conjunction with electronic health record (EHR) systems like Epic®. It provides patients with secure online access to their personal health information, allowing them to take a more active role in managing their healthcare.
What are the benefits of MyChart?
Benefits patients with a MyChart account can expect:
- Access to Health Records: MyChart allows patients to easily access their health records.
- Appointments and Check-In: MyChart allows patients to manage their appointments including scheduling, rescheduling, and canceling appointments. Patients can complete check-in for their visit before their appointment to reduce time during the registration process.
- Communicate with the Clinic: MyChart allows patients to securely message the Midwestern University healthcare team without having to call into the clinic.
- Test Results: MyChart will notify you when new test results are available.
- Prescription Management: MyChart allows patients to request prescription refills, view current medications, and set up reminders about when to take medications.
- Billing and Payments: Payments can be made electronically using MyChart.
- Proxy Access: MyChart has features that assist families in managing multiple patient accounts in a single location.
MyChart FAQs
Who can sign up for MyChart?
You must be at least 13 years of age. For children under age 13, a proxy can be assigned to access their MyChart information through their active account.
How do I sign up for MyChart?
- Visit https://mychart.mwuclinics.com/
- On the right of the screen, click on Sign Up
- Provide your information by:
- Entering your activation code
- If you don't have an activation code, click Sign up with your information, under No Activation Code
- Fill out the form with your personal information to verify your identity
Can I use MyChart to view health information for my child or another adult in my family (proxy access)?
Yes, you can request proxy access for children (up to age 18) and adults. Once the child turns 18, proxy access is deactivated.
- View our MyChart proxy access page for more information.
- You can also fill out the Request to Access a Minor's Record form on MyChart
Who can see my MyChart information?
Your Midwestern University Clinic provider and care team can see your MyChart information, but no one else can view it without your permission.
Can my spouse and I share one MyChart account?
No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account. However, you may choose to assign proxy access through MyChart.
Is there a fee to use MyChart?
No. MyChart is a free service.
Can I contact my provider through MyChart?
Yes, you can send your provider a secure message using your MyChart account if you’ve had an appointment with them within the past year and a half or have an upcoming appointment in the next 30 days.
Please note: If this is a medical emergency, please call 911.
When can I see my test results in MyChart?
Your test results will be automatically released once they have been finalized. Please note that your physician may take a few days to review your results and provide feedback.
Can I pay my bill online?
Yes, MyChart offers convenient online bill pay.
Is MyChart secure?
Your health information is protected through secure access controls, including unique activation codes, personal usernames, and passwords.
Each MyChart account is password-protected and accessible only to authorized users. Unlike regular email, MyChart messages are exchanged within the secure MyChart website or mobile app, requiring users to log in to access their information.
Medical Records Request
Need your medical records from Midwestern University Clinics? Access them quickly through your MyChart account or request them via mail or fax.
Your Appointment and What You Need to Know
When and how will I be notified about my upcoming appointment?
Patients will be notified of their upcoming appointment via a text message or an e-mail beginning one week before their appointment. Those messages will contain a link to complete all pre-visit paperwork prior to the scheduled appointment to assist with a faster check-in process at the time of your visit.
How does the patient registration process work?
The patient registration process will be entirely electronic. We strongly encourage all patients to complete the check-in prior to the visit to help prevent any delays. If a patient is unable to complete paperwork prior to their visit, they can do so in-office using either a kiosk, tablet, or their personal mobile phone.
How will I receive my billing statements if I visit multiple departments?
Patients who receive care in multiple departments will receive a single statement with all of their billing information consolidated.
What happens if I have an existing balance from before the October transition?
If a patient has a balance or is on a payment plan from services completed prior to the transition in October, the patient will continue to receive statements from the EHR system at the time of their visit until that balance is paid in full.